Refund Policy

We want refunds to be simple and fair. Here's how they work.

Nothing is paid on our website

Our website only sends your request. Price and payment are agreed with your booster on Discord, after you accept a quote.

When you get a refund

• Before work starts: cancel at any time and get a full refund.
• Work in progress: if you cancel partway through, we refund the unfinished part, in proportion to what was already done.
• If we can't deliver what we agreed: you choose. We refund the undelivered part, or we finish the job at no extra cost.

When there's no refund

• Work that has been completed as agreed.
• Loot that didn't drop, when drops weren't guaranteed in your quote.
• Problems caused by Blizzard's actions, such as bans, suspensions, rollbacks, hotfixes or server downtime.
• Problems caused by your own actions. For example, logging in during a Pilot session without telling us, or sharing your account with others.

How to ask for a refund

1. Message us on Discord within 14 days: our Discord
2. Tell us your order details and what went wrong.
3. We aim to reply within 48 hours.

Approved refunds go back through the same payment method you used.

Chargebacks

If something isn't right, please talk to us first. Most issues are quicker to fix in a conversation than through a chargeback.

Contact

Questions? Reach us on Discord: our Discord